Shipping & Returns

Shipping

Orders are packed and shipped within 3 business days via Australia Post. Standard shipping is a flat $20 Australia-wide and free on orders of $150 or more. Express shipping is available at checkout for an additional $20.

Our business hours are tailored to accommodate schedules outside of a traditional 9-5, and orders are dispatched and emails answered at the soonest possible time. See our Contact page for details.

Returns: the short version

If it's not right for you, send it back. We offer change-of-mind returns within 30 days of delivery on unused products, and we keep the process simple.

This policy covers change-of-mind returns only. Faulty products are handled under our Warranty and the Australian Consumer Law. See Faulty, damaged or incorrect items below.

Change-of-mind returns

You can return any product purchased from archelon.com.au within 30 days of the delivery date, provided it is:

• Unused and unwashed, in the condition you received it
• With all tags attached
• In its original packaging, where practical

You'll need your order number as proof of purchase. Returns that don't meet these conditions may be declined and sent back to you.

For change-of-mind returns, return shipping is at your cost, and we recommend a tracked service. Items lost in transit on an untracked return remain your responsibility. Original outbound shipping charges are not refunded on change-of-mind returns.

How to return

1. Email contact@archelon.com.au with your order number and the item(s) you're returning.
2. We'll reply within 5 business days with your return authorisation and the return address. Please don't post anything before receiving this.
3. Post the item using a tracked service.
4. Once we receive and inspect the return, your refund is processed within 3 business days to your original payment method. Your bank or card provider may take a few additional days to show the funds.

Exchanges

Want a different colour or model? Tell us when you start your return. Exchanges are subject to stock, and we'll cover the shipping on your replacement, so the swap costs you only the return postage.

If we can't hold stock for your exchange, the fastest path is a refund and a fresh order.

Faulty, damaged or incorrect items

These are never treated as change-of-mind returns, and none of the conditions above apply to them.

• Arrived damaged or we sent the wrong item: email us within 7 days of delivery with your order number and photos. We'll fix it at our cost, including all shipping, by replacement or refund, whichever you prefer.
• Developed a fault: this is covered by the ARCHELON Warranty and your rights under the Australian Consumer Law, regardless of any change-of-mind window. Most claims are assessed from photos, and we cover shipping on approved claims.

Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Change-of-mind conditions, including time limits, tags and packaging requirements, never apply to faulty goods.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

ARCHELON HOLDINGS Pty Ltd (ACN 670 320 671)
PO BOX 158 ENGADINE NSW 2233
Email: contact@archelon.com.au