Warranty

Our promise

We build ARCHELON gear for real fishing: salt, sun, and seasons of hard use. If something fails because we got it wrong, we'll make it right. No hoops, no fine-print gymnastics.

What's covered

ARCHELON warrants its products against defects in materials and workmanship, from the date of purchase:

A defect means a failure in materials or workmanship under normal use: seam or stitching failure, fabric delamination, zipper and hardware failure, or buckle and strap attachment failure that occurs despite following our care instructions.

If a covered defect appears within the warranty period, we will, at our option, repair or replace the product, or provide a refund. If your product is no longer in production, we'll replace it with the closest current equivalent.

This warranty applies to the original purchaser, with proof of purchase from archelon.com.au.

What's not covered

• Normal wear and tear, including cosmetic fading, abrasion and scuffing that doesn't affect function
• Damage caused by accident, misuse, neglect or improper storage
• Hardware corrosion where the product has not been rinsed in fresh water after saltwater use, as set out in our care instructions
• Damage caused by modifications, or repairs not performed or authorised by ARCHELON
• Normal deterioration of materials over extended time and use
• Products purchased second-hand or from unauthorised resellers

How to make a claim

1. Stop using the product.
2. Email contact@archelon.com.au with your order number, a short description of the issue, and clear photos of the fault, or submit a claim at archelon.com.au/warranty.
3. We assess most claims from photos and will respond within 5 business days. In most cases you won't need to post anything.
4. If we do need the product back, we'll email you a prepaid shipping label.
5. Approved claims are resolved by repair, replacement or refund.

Claim costs

ARCHELON covers all shipping costs for approved warranty claims within Australia. If you incur reasonable expenses in making a claim, we will reimburse them. Include receipts with your claim.

Spare parts

Lost a buckle, zip pull or strap? Often we can simply send you the part, free of charge. Email us before lodging a full claim.

Warranty registration

Registering your product at archelon.com.au/warranty makes future claims faster by pre-filling your details. Registration is optional. Your warranty and your rights under the Australian Consumer Law apply with proof of purchase whether or not you register.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided to you by this warranty are in addition to your other rights and remedies under the Australian Consumer Law and any other applicable law. Nothing in this warranty excludes, restricts or modifies those rights.

This warranty is provided by

ARCHELON HOLDINGS Pty Ltd (ACN 670 320 671)
PO BOX 158 ENGADINE NSW 2233
Email: contact@archelon.com.au